18. Supported Platform(s) The hardware and software platforms supported by J.D. Edwards for the specific version of the Licensed Products, as documented from time to time in the published Product Specifications. Licensee agrees to operate the software or services provided by Licensor in accordance with and on the platforms recommended by the Documentation. Licensee agrees to take appropriate security measures in all aspects of your computer systems, including appropriate management policies, sufficient password strength, up-to-date antivirus and anti-malware software, network perimeter security, intrusion detection, protection of files/configuration scripts, and that the operating system and application system software will be corrected within the timeframes recommended by the maker. Access to technical support by e-mail. Provided that Licensee has selected the Technical Data and paid the appropriate fees, and subject to the level of support chosen, Licensor shall provide Licensee with an employee of its technical support by email during business hours. All technical support cases begin with an email to the Licensor`s support alias describing the issue. For standard support contracts, Licensor will respond by email within one business day. Licensee agrees that any updates, corrections or workarounds provided to Licensee by Licensor shall be considered part of such Materials in accordance with the terms of the End User Software Agreement for the Hardware. Licensee agrees that updates considered critical updates will be applied by your designated system administrator within 30 days of notification. Licensee agrees to ensure that all software, configuration files, license keys and installation media are backed up regularly. Before a support case begins, it is your responsibility to properly back up all data and applications contained on your network or to ensure that these backups complement all hosted services that you access.
A software maintenance agreement (SMA) is a legal contract that requires the software manufacturer to provide its customers with technical support and updates for an existing software product. It can also extend the expiration date of certain features, e.B. new versions or upgrades. Some agreements allow you to access all updates and enhancements that will be released in the future, while others limit your use to those that were available at the time of purchase of the original contract. Software maintenance in software engineering is the modification of a software product after delivery to correct errors, improve performance or other attributes. [1] This Agreement does not authorize expenses and charges beyond normal support limits. Licensor reserves the right to request payment of all expenses outside of normal support limits, including shipping and processing, excess computing or storage capacity, travel expenses, purchase of specialized software, and development laboratory costs. In these cases, non-standard expenses are negotiated in advance before the licensor incurs these costs. An order for non-standard editions is required. In the event of an interruption in the coverage of the Service at any time, Licensor may charge you a reactivation fee to review the Products before entering into a new agreement. My legal career has focused on representing companies (companies and limited liability companies) as an external general counsel. In this role, I drafted a wide range of legal documents and analyzed the proposed agreements prepared by the other party`s lawyer for the agreement to determine the risks to which my client would be exposed.
I kept the client`s logbook when no one was available internally for this task. In addition, when asked, I acted as general counsel to the client`s and its board of directors` offers. Access to telephone technical support. Provided that Licensee has opted for Technical Support and paid the appropriate fees, and subject to the level of support chosen, Licensor will provide Licensee`s system administrator with a Technical Support representative by telephone during normal business hours to assist Licensee in the standard commercial use of the Product. Licensee`s system administrator is responsible for the day-to-day maintenance of the Product in accordance with the Documentation and provides Licensee users with initial technical support for the Product. Maintenance services include hardware maintenance and support services, as well as maintenance and support services for network software. This Software Maintenance and Technical Support Agreement (“Agreement”) is a legal agreement between you (“Licensee”, “You”, “Your” or “Customer”) and Ithicos Solutions LLC (“Developer”, “Author”, “Licensor”, “We”) and a Hawaiian Limited Liability Company (LLC). This Agreement sets forth the terms and conditions of support and special services for Ithicos Solutions software products (“Products”), including directory updates, directory manager, directory search and/or directory password, and custom software provided to you by Ithicos Solutions. Customer may not export, re-export, or otherwise transfer, directly or indirectly, any software, information, data, or other material received under this Agreement, except in full compliance with all applicable U.S. and other laws, laws, and regulations.
Client shall indemnify, defend and hold MSS harmless from any loss, liability, cost or expense (including reasonable attorneys` fees) in connection with any action arising out of Client`s failure to comply with this Section. Delivery of updates. Provided that Licensee has opted for the Software Maintenance Service and paid the applicable fees, if Licensor makes the Updates generally available to its Users who have purchased Services, Licensor will grant Licensee access to the new version containing the Updates and provide the Software License Keys if necessary. Licensee`s use of all such updates is subject to this Agreement and the terms of the applicable software license agreements that Licensee has previously entered into for the Materials. .
